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Service Productivity in SMEs.
Productivity Guideline.
herausgegeben von Ewald Heine, Margret Borchert, Harald Scharrenbach und Walter GanzEach of the eight working groups of the strategic partnership „Productivity of Services“ has produced a productivity guideline as its central result, via intensive exchanges and interdisciplinary cooperation among the stakeholders involved. Each guideline presents productivity scenarios, practice-oriented examples and recommendations for action.