Design Requirements for Future and Emerging Business Technologies

The concept of Ambient Intelligence propagates a vision of future environments, which offer context-adapted services and assist their inhabitants in everyday activities. While intelligent office environments are likely to bring a variety of economical advantages, their implementation will also have a considerable impact on the way people work and interact in these environments. Therefore, it is most crucial to regard and involve potential users right from the beginning of the design process. Carsten Röcker identifies the desires as well as concerns of potential end users regarding the implementation of Ambient Intelligence technologies in work environments. Based on the results of a cross-cultural user study, the author extracts general requirements for the design of intelligent office applications.