Reihe Empirische Personal- und OrganisationsforschungAnna Schneider × Handling the clash between production & consumptionA situated view on front-line service workers' competencies in interactive serviceAnna SchneiderEdition Rainer HamppeBook2016 Handling the clash between production & consumptionA situated view on front-line service workers' competencies in interactive serviceAnna SchneiderEdition Rainer HamppSoftcover2016