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![]( "Buchcover ISBN 9780412482809")
... a competant review of the subject of process improvement, and definitly provides a more 'business focused' treatment than many purely statistical process control textbooks. - Journal of the Operational Research Society
Quality and process improvement is now a major concern of businesses of all types all over the world. Designed as a reference book for quality practitioners, this book meets the urgent need for a concise practical reference book on quality and process improvement.