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![]( "Buchcover ISBN 9780412735202")
As an introduction to benchmarking, both as a tool and process, this book is highly recommended. - The Benchmark; A good feature of the book is its stress on the human aspects... is laid out logically with each step in the benchmarking process clearly explained... it has many diagrams - Supply Management
Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.