Implementing SAP Customer Competence Center von Boris Otto | ISBN 9781592292585

Implementing SAP Customer Competence Center

von Boris Otto und Jörg Wolter
Mitwirkende
Autor / AutorinBoris Otto
Autor / AutorinJörg Wolter
Buchcover Implementing SAP Customer Competence Center | Boris Otto | EAN 9781592292585 | ISBN 1-59229-258-5 | ISBN 978-1-59229-258-5

Implementing SAP Customer Competence Center

von Boris Otto und Jörg Wolter
Mitwirkende
Autor / AutorinBoris Otto
Autor / AutorinJörg Wolter

This book is the comprehensive guide to the building, development and operation of a SAP Customer Competence Center. The standard reference on SAP CCC, it brings together strategic advice, pragmatic instructions, real-life examples and best practices. Each area of SAP CCC - from developing and establishing an SAP CCC strategy to creating and enabling employees - is addressed in the order it would appear in a project. In addition, the book gives definite advice regarding the operation of a CCC. Numerous examples based on the authors' project experiences bring these concepts to life.