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Managing Information Quality (978-3-540-31408-0) - Einband - fest (Hardcover)

Buchcover Managing Information Quality | Martin J. Eppler | EAN 9783540003984 | ISBN 3-540-00398-3 | ISBN 978-3-540-00398-4

From the reviews of the second edition:

„Eppler’s framework is fairly intuitive and sound. … He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others’ perspectives. … I would recommend Eppler’s book for chief information officers. … The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility.“ (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)

Managing Information Quality

Name: Managing Information Quality
Author: Martin J. Eppler

Increasing the Value of Information in Knowledge-intensive Products and Processes

von Martin J. Eppler

What makes information useful? This seemingly simple and yet intriguing and complicated question is discussed in this book. It examines ways in which the quality of information can be improved in knowledge-intensive processes (such as on-line communication, strategy, product development, or consulting). Based on existing information quality literature, the book proposes a conceptual framework to manage information quality for knowledge-based content. It presents four proven principles to apply the framework to a variety of information products. Five in-depth company case studies show how information quality can be managed systematically. The book uses frequent diagrams and tables, as well as diagnostic questions and summary boxes to make its content actionable.