Service - A guide for professionals von Karl H Gartlgruber | ISBN 9783854874225

Service - A guide for professionals

von Karl H Gartlgruber und weiteren
Mitwirkende
Autor / AutorinKarl H Gartlgruber
Autor / AutorinWilhelm Gutmayer
Autor / AutorinRené Lenger
Autor / AutorinSieglinde Siegel
Autor / AutorinSimon Siegel
Autor / AutorinHans Stickler
Autor / AutorinHeinz Lenger
Buchcover Service - A guide for professionals | Karl H Gartlgruber | EAN 9783854874225 | ISBN 3-85487-422-7 | ISBN 978-3-85487-422-5

Service - A guide for professionals

von Karl H Gartlgruber und weiteren
Mitwirkende
Autor / AutorinKarl H Gartlgruber
Autor / AutorinWilhelm Gutmayer
Autor / AutorinRené Lenger
Autor / AutorinSieglinde Siegel
Autor / AutorinSimon Siegel
Autor / AutorinHans Stickler
Autor / AutorinHeinz Lenger
Service - A guide for professionals What makes good service perfect? Besides possessing the necessary skills in all areas of professional service, such as proper table setting, being knowledgeable of all service styles and the perfect beverage service, an important prerequisite is the friendly, courteous and unobtrusive attention to guests. Excellent selling techniques and advice, satisfactory handling of complaints and the in-depth understanding and knowledge of international guests are also part of the profile of a successful service professional. The handling and organizing of banquet and catering functions have also gained importance in the daily life of service professionals.
The basics of excellent service for the young! A reference book for the experienced professional!
Contents The guest The food and beverage service employee Service systems Furniture, fixtures, equipment and supplies A workday Service styles and techniques Meals Caring for guests Berverage service and menu design Cigar service The bar Catering and convention services