This book is written for beginners and newcomers with Microsoft Dynamics CRM. It contains knowledge for employees from marketing, sales and service department and provides details for all versions of the system.

Microsoft Dynamics CRM for Beginners (A4)

Name: Microsoft Dynamics CRM for Beginners (A4)
Author: Lars Brodersen

Practical Guidance and Comprehensive Insights

von Lars Brodersen

The book introduces Microsoft Dynamics CRM to beginners by describing the navigation, record creation, search functionalities as well as security settings. Providing step-by-step instructions it brings beginners in the position to use the functionalities purposeful and to learn the system terminology by a writing style being suitable for daily use. Furthermore it provides the knowledge how Microsoft Dynamics CRM could lead to an improved customer situation by case-related examples for operational and analytical business processes.