'In this readable and engaging book, Cary Cooper and Theo Theobald offer sound practical advice and ways to use the latest communication tools to enhance one's competence and effectiveness. Expert tips sprinkled throughout enrich their own

wisdom. Readers are encouraged to practice and reinforce skills through the use of application activities linking concepts and behaviors. A useful read for professionals at all levels of experience.' Ronald J. Burke, Schulich School of Business, York University, Toronto, Canada

'This is a book that captures you with its message. So read it, think it and act it! Every page has its own important message and if, as the authors suggest, story telling is fundamental to good communication then they certainly have achieved this in the story they tell.' Phillip Dewe, Professor of Organizational Psychology, Birkbeck, University of London