×
![]( "Buchcover ISBN 9780470015865")
End-to-End Quality of Service over Cellular Networks
Data Services Performance Optimization in 2G/3G
herausgegeben von Gerardo Gomez und Rafael SanchezThis comprehensive resource contains a detailed methodology forassessing, analyzing and optimizing End-to-End Service Performanceunder different cellular technologies (GPRS, EDGE, WCDMA andCDMA2000). It includes guidelines for analyzing numerous differentservices, including FTP, WEB streaming and POC, including examplesof analysis and troubleshooting from a user point-of-view.
* Focuses on the end-user perspective, with a detailed analysisof the main sources of service performance degradation and acomprehensive description of mobile data services
* Includes a detailed presentation of generic key performanceindicators (KPIs) which can be re-defined to comply with eachparticular network
* Provides service performance benchmarking for differenttechnologies from real networks
* Explores a new approach to service management known as customerexperience management, including the reasons why it is overcomingtraditional service management and its impact on revenues andcustomer satisfaction
* Illustrates all points throughout using real world examplesgleaned from cutting-edge research
This book draws together findings from authoritative sourcesthat will appeal to cellular network operators and vendors. Thetheory-based, practical approach will be of interest topostgraduate students and telecommunication and consultingcompanies working in the field of cellular technologies.
* Focuses on the end-user perspective, with a detailed analysisof the main sources of service performance degradation and acomprehensive description of mobile data services
* Includes a detailed presentation of generic key performanceindicators (KPIs) which can be re-defined to comply with eachparticular network
* Provides service performance benchmarking for differenttechnologies from real networks
* Explores a new approach to service management known as customerexperience management, including the reasons why it is overcomingtraditional service management and its impact on revenues andcustomer satisfaction
* Illustrates all points throughout using real world examplesgleaned from cutting-edge research
This book draws together findings from authoritative sourcesthat will appeal to cellular network operators and vendors. Thetheory-based, practical approach will be of interest topostgraduate students and telecommunication and consultingcompanies working in the field of cellular technologies.