"Provides a wealth of practical, helpful information for today'shealth care manager at all levels of the organization. His insightsget right to the heart of effective managerial problem solving.„(Frederick Malphurs, director, VA Upstate New York HealthcareNetwork, Albany New York)
“Succeeds in combining solid academic knowledge with real worldexperience. This is an essential book for the healthcare manager asa text and as a day-to-day guide for most management situations.„(Paul J. Hensler, administrator, UCSD Thornton Hospital, Universityof California, San Diego)
“Don Lombardi's manual has always been our organization's sourcefor emergency guidance.„ (Msgr. Dennis J. Mahon, CEO, CatholicCommunity Services, Newark, New Jersey)
“this excellent resource deserves a place on your bookshelf.„ (TheHealthcare Collaborator, 1/02)
“This book provides practical and realistic solutions to seriousproblems that all managers face throughout their tenure. It isextremely useful in reassessing analytical and personnel managementskills, and provides keen insights in addressing common and complexproblems that all healthcare managers must confront daily."--DaleW. Davenport, Creighton University Medical Center