Improvisational Negotiation

Improvisational Negotiation presents an original approachfor mediators, negotiators, and other dispute resolutionprofessionals. Drawing on his own experience plus those of hiscolleagues, Jeffrey Krivis offers the reader dramatic, well-crafted, and highly instructive stories about people inconflict - families, organizations, corporations - and shows howmediated negotiations help them to reach a successful resolution. Unlike most books on the topic, ImprovisationalNegotiation does not focus on theory, philosophy, or formulaicprocedures. The book highlights entertaining true stories thatilluminate the skills and tools a good mediator uses to direct asuccessful negotiation and then asks the questions: What happened? and What strategies can we learn?