„Tremendous! Doug Conant and Mette Norgaard have written aliteral masterpiece on leadership in TouchPoints. Simultaneously filled with profound wisdom and practicalapplication, this book demonstrates how our moment-to-momentinteractions with others are really two-way opportunities tolisten, learn, teach, and understand the pulse of our people andorganization. This remarkable book will forever change how we viewthe work of leadership.“
--Stephen M. R. Covey, Author of The New YorkTimes and #1 Wall Street Journal bestselling book, The Speed of Trust
„TouchPoints treats the intersection betweenleadership and interactions in a new, innovative way. Throughouthis impressive career, Conant has driven results and culture byadhering to a set of core values. In this leadership perspective, with co-author Norgaard, he offers an impatient call toaction and lessons to learn for all leaders and aspiringleaders.“
--Charles H. Moore, Executive Director, Committee Encouraging Corporate Philanthropy
"Great books on leadership can be inspirational orinstructive in a highly practical way. TouchPoints is both, and enormously entertaining, to boot. If you aspire to have ahighly positive impact on any kind of organization - whetherit's big or small, private or public - you must readthis book.„
--Jeffrey E. Garten
Professor and former dean, Yale School of Management
“TouchPoints is a vivid reminder that leadership isa 24/7 role. Every human contact is an opportunity for leadership. This book is required reading for current and aspiring leaders. Itwill make you rethink how to approach the most demanding role ofthe CEO.„
--Carlos Gutierrez, Former Secretary of Commerce andFormer Chairman and CEO, Kellogg Company
“Conant and Norgaard have captured the essence of greatleadership by emphasizing the importance of what happens every dayin both formal and informal interactions. All too often, leadersfall short of their potential because they focus more on timeefficiency than personal impact. This book will convince youthat the latter is what matters most - and can help you makeit happen.„
--Jon Katzenbach, Senior Partner, Katzenbach Center atBooz & Company
“Leadership at the top is tough, and getting it rightreally matters. Every leader today struggles with the question,„How can I have more impact in the midst of increasingdemands and uncertainties?“ As Conant and Norgaard know, youdo it by managing your TouchPoints well - moment upon moment, day upon day. Everyone who aspires to great and sustainableperformance must master this discipline.„
--Saj-nicole Joni, Confidential CEO advisor, and authorof The Right Fight
“As I read the book, I couldn't help but remember amentor who guided my development, and while he never used the termTouchPoints, his advice was all about TouchPoints, how to make themost of them and how they, in turn, helped you make themost out of your team. He would say, "It doesn't matterhow trivial the associate's question may seem... the factthat they asked it means it is important to them. Take the time towork it. Walk all three shifts on the factory floor; you will learnmore from that than what you read in the productivity reports. Makeyourself available 24/7. Care about people; they are thebusiness." And so on. This book is all about effectiveleadership, and effective leadership is what drives shareownervalue and career progression. It's a read forall."
--Bill Perez, Retired President and CEO, WilliamWrigley Jr., Former President and CEO, Nike, and Retired Presidentand CEO, SC Johnson