„My experience as an expert witness in clinical negligencecases, MPTS Panel chairman, medical adviser to a Public Inquiry andas a sometimes commissioned independent reporter on adverseincidents tells me that these are excellent books, valuable for allclinicians, not just those in high-risk specialties; and all NHSmanagers involved in maintaining or improving the quality of care. The case vignettes, alone, are useful source material for teachingmedical trainees on what can go wrong and how to deal with it whenit does.“ (Harvey Marcovitch, Clinical Riskjournal)
„This book is well written and easily read. It is divided intothree main parts. The first part deals in general terms withthe areas in which errors tend to occur. The importance of goodcommunication, both written and oral, is repeatedly stressed. Thecontribution of poor management and of system errors in thecreation of problems is not overlooked. The section on legalaspects of errors, including discussion of negligence, consent andconfidentiality is concise and clear.
The second part consists of thirty-six case studies. These are interesting and thought provoking, with questions for thereader at significant points in the progress of each case. Anexpert opinion, legal comment and key learning points are given atthe conclusion of each case.
Part 3 gives information and advice on responding tocomplaints, managing mishaps and navigating the hazards of police, court and GMC involvement. Again it is concise and helpful.
After sections 1 and 3, and after every case study in section 2, references and suggestions for further reading are given.
I would strongly recommend this book to all paediatricians, atall levels. It is well structured, easy to read and informative. Iwould also like to see medical and non-medical managers reading it, as it puts into perspective the role of system failures that sooften contribute significantly to clinical errors. I think thatgeneral practitioners would also find it well worth reading.“(Hilary Haines, F. R. C. P. C. H., F. F. P. H.)
Pre-publication reviews:
"I think in Medicine it is always best to learn fromothers' mistakes rather than waiting until you make your own. In addition, knowing what you can expect if a complaint is madegoes some way to emphasising the importance of avoiding errors inthe first place. Should a complaint be made, forewarned isforearmed.„ (ST1 in Paediatrics)
“The format of presenting „real life“ caseswith expert clinical and legal commentary is both entertaining andhighly informative." (Consultant Paediatrician)