Agile development methods began to emerge around 20 years ago. However, it was not until the early 2000s that they began to bewidely used in industry. This growth was often due to the advent ofInternet services requiring faster cycles of development in orderto heighten the rate at which an ever-greater number offunctionalities were made available. In parallel, user-centereddesign (UCD) methods were also becoming more and more widely used: hence, user-centered design and agile methods were bound to crosspaths, at least in the telecoms industry! During this period, inthe field of telecommunications, the explosion in the number ofconnected terminals, Web applications, new use environments(particularly in a domestic setting), etc., meant it was crucial togain a fuller understanding of users' requirements and betterevaluate the relevance and acceptance of services' attemptsto cater for these requirements. Thus the user-centered agilemethod, as proposed in this book, aims to mutually integrate twoexisting methods: user-centered design - as used byergonomists - and the agile Scrum method - as used bydevelopers. The user testing method is also covered. Analyzing workon this subject spanning the past 10 years, the authors alsoprovide an assessment of the feedback on the user-centered agilemethod. The method described in this book has been based on allthese sources. It is a framework relying on the logic introduced byScrum, i. e. a framework based on project management. The methodproposed is seen as an extension of Scrum which is „centeredon humans“ because of the integration of user-centered designand user-testing. Therefore the description of the user-centeredagile method is based on the basics of the agile Scrum method anduses its terminology and elements. As well as descriptive elementsof the user-centered agile method, practical examples of how toimplement it are also provided.
Contents
1. Introduction.
2. Intrioduction to the Methods Employed.
3. Sources for this Work.
4. Description of The User-Centered Agile Method.
5. Case Studies.
About the Authors
Dominique Deuff worked at the National Institute of Informaticsin Japan for 2½ years before coming back to France in June2006 and joining Orange Labs France Telecom as a developer in aScrum team. In 2008, she graduated with a Master's degree inergonomics and has since then been applying her new skills tovarious projects at Orange Labs Lannion.
Mathilde Cosquer joined Orange Labs as an ergonomist aftercompleting her PhD on the question of transparency of technicaldevices from the user's point of view. She has taken part inthe design and evaluation of numerous innovating services, but overthe past four years, she has been more particularly involved inprojects of interpersonal communication services.
Contents
1. Introduction.
2. Intrioduction to the Methods Employed.
3. Sources for this Work.
4. Description of The User-Centered Agile Method.
5. Case Studies.
About the Authors
Dominique Deuff worked at the National Institute of Informaticsin Japan for 2½ years before coming back to France in June2006 and joining Orange Labs France Telecom as a developer in aScrum team. In 2008, she graduated with a Master's degree inergonomics and has since then been applying her new skills tovarious projects at Orange Labs Lannion.
Mathilde Cosquer joined Orange Labs as an ergonomist aftercompleting her PhD on the question of transparency of technicaldevices from the user's point of view. She has taken part inthe design and evaluation of numerous innovating services, but overthe past four years, she has been more particularly involved inprojects of interpersonal communication services.