„In the world of shopping, Decoding the New ConsumerMind will make waves. This important book explains it all, uncovering where we are going and showing how individuals andcompanies can advance their offerings as well as their bottomlines.“
--from the foreword by Paco Underhill, CEO, Envirosell, andauthor, Why We Buy
"When I read 'the past is no longer prologue'in the opening chapter, I knew Kit Yarrow was on to something. Flexibility is more important than strategies grounded in pastconsumer experience. Kit illustrates this with fine research andstories of real people coping in our world of overload, overindulgence, and isolation. A must-read if you are a marketer, aretailer, a manufacturer, or a consumer trying to understand howthe rules have changed.„
--Peter Stringham, chairman and CEO, Young & RubicamGroup
“The pace of change at retail is breathtaking and nowhereis that more evident than in ecommerce. Kit's emphasis on themajor drivers of this change, including the need for authenticity, continuous innovation, and building community, is right on themoney. Decoding the New Consumer Mind is full of greatinsights, fascinating cases, and actionable ideas.„
--Susan Feldman, cofounder and chief merchandising officer, One Kings Lane
“Yarrow's concept of the radical individualism ofconsumers is inspiring but challenging. Her solution of promotingtrust through connection is absolutely on target.„
--Richard Edelman, president and CEO, Edelman
“Kit digs deeply into how and why people shop, perfectlyputting into perspective how time has changed today's shopperand how retailers must adjust to those changes. Decoding the NewConsumer Mind is entertaining, insightful, and chock-full ofrecommendations for retailers.„
--Matthew Shay, president and CEO, National RetailFederation
“Kit brings a unique combination of academic prowess andkeen contemporary insight to all her work. With her trademarkfrankness and humor, she documents three major psychological shiftsthat have profoundly impacted how consumers shop and buy. Decoding the New Consumer Mind is an absolute must-read forany business that intends on thriving in the new consumerreality."
--Doug Stephens, founder, Retail Prophet, and author, The Retail Revival

Decoding the New Consumer Mind

How and Why We Shop and Buy

von Kit Yarrow

Take a glimpse into the mind of the modern consumer A decade of swift and stunning change has profoundly affected the psychology of how, when, and why we shop and buy. In Decoding the New Consumer Mind, award-winning consumer psychologist Kit Yarrow shares surprising insights about the new motivations and behaviors of shoppers, taking marketers where they need to be today: into the deeply psychological and often unconscious relationships that people have with products, retailers, marketing communications, and brands. Drawing on hundreds of consumer interviews and shop-alongs, Yarrow reveals the trends that define our transformed behavior. For example, when we shop we show greater emotionality, hunting for more intense experiences and seeking relief and distraction online. A profound sense of isolation and individualism shapes the way we express ourselves and connect with brands and retailers. Neurological research even suggests that our brains are rewired, altering what we crave, how we think, and where our attention goes. Decoding the New Consumer Mind provides marketers with practical ways to tap into this new consumer psychology, and Yarrow shows how to combine technology and innovation to enhance brand image; win love and loyalty through authenticity and integrity; put the consumer's needs and preferences front and center; and deliver the most emotionally intense, yet uncomplicated, experience possible. Armed with Yarrow's strategies, marketers will be able to connect more effectively with consumers--driving profit and success across the organization.

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