Managing Quality

Fast track route to mastering quality management Covers the key areas of quality management, from understandingthe vital connections between customers and ISO 9000-2000 to thekey steps to develop a practical, performance enhancing qualitymanagement process Examples and lessons from some of the world's most successfulbusinesses, including Toyota, Solectron Technology, SunMicrosystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A. V. Feigenbaum Includes a glossary of key concepts and a comprehensiveresources guide