Operations and Technology Express

Fast track route to mastering the management of operations andtechnology Covers the key areas of operations and technology, fromoperating systems and managing resources to quality andenvironmental awareness Examples and lessons from some of the world's most successfulbusinesses, including Egg, Nissan, easyJet, Ford, British Airwaysand Nestle, and ideas from the smartest thinkers, including WEdwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, TomPeters and Charles Handy Includes a glossary of key concepts and a comprehensiveresources guide