Service Operations Dynamics von Henk Akkermans | Managing in an Age of Digitization, Disruption and Discontent | ISBN 9783319720173

Service Operations Dynamics

Managing in an Age of Digitization, Disruption and Discontent

von Henk Akkermans, Vorwort von Chris Voss
Buchcover Service Operations Dynamics | Henk Akkermans | EAN 9783319720173 | ISBN 3-319-72017-1 | ISBN 978-3-319-72017-3

Service Operations Dynamics

Managing in an Age of Digitization, Disruption and Discontent

von Henk Akkermans, Vorwort von Chris Voss

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.