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From the reviews:
“The book centers on using the multidisciplinary planning methodology from the Italian eGovernment for Mediterranean Countries (eG4M) project, which emphasizes the stakeholder-experienced quality of identified governmental services. … This book concentrates its attention on a part of SOA that commonly is weakly done: the planning of SOA projects. Hence, it offers worthwhile reading for managers and project leaders who are or may become involved in SOA projects.” (Ned Chapin, ACM Computing Reviews, August, 2011)
Information Systems for eGovernment
A Quality-of-Service Perspective
von Gianluigi Viscusi, Carlo Batini und Massimo MecellaTakes into account all aspects of eGovernment systems planning: technology, public law, and economics, and social issues Emphasizes the quality of services , processes , and data Proof of concept in several case studies Includes supplementary material: sn. pub/extras