E-book: Service Transition based on ITIL V3 Management Guide von Jan van Bon | ISBN 9789087532376

E-book: Service Transition based on ITIL V3 Management Guide

von Jan van Bon und weiteren
Mitwirkende
Autor / AutorinJan van Bon
Autor / AutorinArjen de Jong
Autor / AutorinAxel Kolthof
Autor / AutorinMike Pieper
Autor / AutorinRuby Tjassing
Autor / AutorinAnnelies van der Veen
Autor / AutorinTieneke Verheijen
Buchcover E-book: Service Transition based on ITIL V3 Management Guide | Jan van Bon | EAN 9789087532376 | ISBN 90-8753-237-7 | ISBN 978-90-8753-237-6

E-book: Service Transition based on ITIL V3 Management Guide

von Jan van Bon und weiteren
Mitwirkende
Autor / AutorinJan van Bon
Autor / AutorinArjen de Jong
Autor / AutorinAxel Kolthof
Autor / AutorinMike Pieper
Autor / AutorinRuby Tjassing
Autor / AutorinAnnelies van der Veen
Autor / AutorinTieneke Verheijen
A Service Transition is effective and efficient if the transition deliver what the business requested within the limitations in terms of money and other necessary means. Additionally, it is important that the phase and release plans are coordinated with the business, the service management and the IT strategy.
The Objectives of Service Transition include
* The necessary means to realize, plan and manage the new service
* Ensuring the minimum impact for the services which are already in production
* Improving customer satisfaction and stimulate the proper use of the service and mutual technology
The Topics are covered
* Transition Planning and Support
* Change Management
* Service Asset and Configuration Management
* Release and Deployment Management
* Service Validation and Testing
* Evaluation
* Knowledge Management