IT Service Management Basierend auf ITIL® V3
von Jan van BonNote: This pocket book is available in several languages: English, German, French.
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.
