The Management Guides are a concise summary of the ÂFoundations of IT Service Management based on ITIL V3Â. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
Mejora Continua del Servicio basada en ITIL® V3 von Jan van Bon | ISBN 9789087535926