E-Book: Release and Control for IT Service Management, based on ITIL® ITILV2
von Hans van den Bent und weiterenThis guide is the first publication of a new series of ITSMF, supporting, the first new ITIL Practitioner Cluster training Release & Control of EXIN The publication is written by a team of experts from leading training organizations throughout the world. and has a strong practical component.
This book covers the following ITIL processes:
* Release Management
* Change Management
The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books. The book offers templates, plans, checklists, examples and how-toÂs that can help practitioners perform their tasks. The book also contains excercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the ITIL Practitioner Certificate in IT Service Management: Release and Control.
This book covers the following ITIL processes:
* Release Management
* Change Management
The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books. The book offers templates, plans, checklists, examples and how-toÂs that can help practitioners perform their tasks. The book also contains excercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the ITIL Practitioner Certificate in IT Service Management: Release and Control.