E-Book: Release and Control for IT Service Management, based on ITIL® ITILV2 von Hans van den Bent | ISBN 9789087531843

E-Book: Release and Control for IT Service Management, based on ITIL® ITILV2

von Hans van den Bent und weiteren
Mitwirkende
Autor / AutorinHans van den Bent
Autor / AutorinPierre Bernard
Autor / AutorinJan van Bon
Autor / AutorinMichael Busch
Autor / AutorinMarcus Giese
Autor / AutorinLex Hendriks
Autor / AutorinGeorges Kemmerling
Autor / AutorinGlenn LeClair
Autor / AutorinMoira Stepchuk
Autor / AutorinJose Tamo
Buchcover E-Book: Release and Control for IT Service Management, based on ITIL® ITILV2 | Hans van den Bent | EAN 9789087531843 | ISBN 90-8753-184-2 | ISBN 978-90-8753-184-3
Leseprobe

E-Book: Release and Control for IT Service Management, based on ITIL® ITILV2

von Hans van den Bent und weiteren
Mitwirkende
Autor / AutorinHans van den Bent
Autor / AutorinPierre Bernard
Autor / AutorinJan van Bon
Autor / AutorinMichael Busch
Autor / AutorinMarcus Giese
Autor / AutorinLex Hendriks
Autor / AutorinGeorges Kemmerling
Autor / AutorinGlenn LeClair
Autor / AutorinMoira Stepchuk
Autor / AutorinJose Tamo
This guide is the first publication of a new series of ITSMF, supporting, the first new ITIL Practitioner Cluster training Release & Control of EXIN The publication is written by a team of experts from leading training organizations throughout the world. and has a strong practical component.
This book covers the following ITIL processes:
* Configuration Management
* Release Management
* Change Management
The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books. The book offers templates, plans, checklists, examples and how-toÂs that can help practitioners perform their tasks. The book also contains excercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the ITIL Practitioner Certificate in IT Service Management: Release and Control.