BuchcoverLeseprobe×Buchcover - IT Service Management from Hell based on Not ITIL - ISBN 978-90-8753-187-4Leseprobe - IT Service Management from Hell based on Not ITIL - ISBN 978-90-8753-187-4IT Service Management from Hell based on Not ITILvon Paul Wilkinson und Brian JohnsonMitwirkendeAutor / AutorinPaul WilkinsonAutor / AutorinBrian JohnsonA humorous approach to a universally adopted standard.